Frequently Asked Questions
Everything you need to know about your Freedom of Movement experience.
What is the standard delivery time for orders within the UK?
We offer standard shipping via Royal Mail which typically takes 3-5 business days. Express next-day delivery is also available for orders placed before 2pm Monday through Thursday.
How do I initiate a return or exchange?
We offer a 30-day return policy. To start a return, visit our online portal with your order number and email address. Items must be unworn, in original packaging, and with all tags attached.
Are your leather goods sustainably sourced?
Yes, all our leather products are crafted from premium, ethically sourced raw materials. we prioritize vegetable-tanning processes to minimize environmental impact and ensure longevity.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment options via Klarna.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link and a unique number to monitor your parcel's journey.
Do you offer a warranty on your bags and accessories?
We stand by our craftsmanship. Freedom of Movement UK provides a 12-month warranty against manufacturing defects on all leather bags and travel gear.